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Troubleshooting 2 min read

Can’t add a second account on the same platform

Why the same account comes back, and the log-out-first fix.

Why it happens

Platforms sign you in with whichever account your browser is already logged into, and none of them offers a way to pick a different one at that moment. So if you’re logged into your first account, connecting again just re-approves that same account.

When that happens, Karrow tells you: “You’re already connected to this platform in this browser.”

Fix it

  1. 1In the connect window, click Open (platform) to log out. It opens the platform in a new tab.
  2. 2Log out of your current account there.
  3. 3Come back to Karrow and click Add another account. Sign in with the second account when the platform asks.

A private or incognito window also works: sign in to the second account there first, then connect from Karrow in that same window.

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