My issues aren’t showing up

Just connected?

Karrow imports your recent issues in the background after you connect. While it runs, you’ll see “Importing back catalogue…”. Give it a few minutes, then check again.

A new issue is missing

Karrow checks for new issues every 15 minutes, and many arrive sooner. Only published issues come in: drafts and scheduled issues in beehiiv or Ghost appear once they’re sent.

Check your API key

If your newsletter platform stops accepting the key, Settings → API keys shows Reconnect needed on it, and the publication says “Connection error, reconnect needed”.

1. 1Create a new key in beehiiv (Settings → Workspace → API) or Ghost (Settings → Integrations).
2. 2In Karrow, open Settings → API keys and click Update key.
3. 3Paste the new key and click Save key. Karrow reconnects and imports again.

Still stuck?

If it says importing for a long time, contact us from the support page and we’ll take a look.